Mercy Connect supports people in need to live fulfilled lives. We provide a range of services to support adults, children and older people with a disability to live independently and get actively involved in their community. Mercy Connect is a not-for-profit Catholic organisation delivering a range of programs registered under the NDIS. Our programs support people with disability to build skills and capability to ensure they can participate in leading a meaningful life.
Job Description
The Role:
The Roster Assistant is responsible for the accurate scheduling of Disability Support Workers (DSW) and Participant service delivery. This will be achieved through collaboration with the Operations team and key stakeholders such as the Finance and People and Culture teams. The Roster assistant is responsible for the effective management of the rostering system and processes. The Roster Assistant will be the key contact for our frontline teams regarding shift fill, roster changes and must deliver excellent customer service to all internal and external stakeholders.
Desired Skills and Experience
Key Selection Criteria:
Experience with scheduling of rosters or demonstrable transferable skills
Strong organisational skills, with the ability to prioritise demands, escalate where required, anticipate needs and forward plan.
Experience in managing internal and external stakeholders to achieve set objectives.
Excellent interpersonal skills to build and maintain strong, effective working relationships with internal and external stakeholders.
Exceptional IT skills in the Microsoft suite of products and experience with databases and rostering systems.
Thorough attention to detail and ability to anticipate and solve rostering problems efficiently and effectively.
Proven organisational skills, ability to multi-task, prioritise workloads and meet deadlines.
Certificate IV in relevant studies or equivalent experience.
Demonstrated experience in a general administration role, including operation of client management databases.
Other Requirements:
NDIS Worker Screening Check
NDIS Worker Orientation Module
Current Driver’s License
Some work outside normal rostered hours may be required.
Hours may operate between 7am and 6pm
Please note it is the responsibility of all staff to notify the organisation if there are any changes to probity checks and/or driver’s license status.
Role Priorities:
Ensure that all Participants have staff rostered to provide service in accordance with their service agreement with consideration to skills, experience and training of available staff and suitability to Participant needs.
Build trust and improve efficiency and quality of rostering processes by striving for continuous improvement of systems and policies and procedures.
Provide professional, efficient and customer focused services to all internal and external customers.
Mercy Connect is committed to the safety of children and vulnerable people. We have zero tolerance of abuse towards children and people with a disability. Our robust human resources, recruitment and vetting practices are strictly adhered to during the application and interviewing process. Applicants should be aware that we carry out working with children, police records, reference and other probity checks (as we see fit) to ensure that we are recruiting the right people.
Please click here for a copy of the position description (https://bit.ly/MCROST2025).
